Joyfeel General Item Return Policy - In most cases, items shipped by Joyfeel can be returned within 14 days of receipt. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days of receipt. You will receive an email with the order receipt and other details. Some products have different policies or requirements related to them.
Please contact us before returning the defective item in order to receive the return shipping address and other instructions.
Customers only need to pay shipping at most once (including returns); non-refundable products need to charge consumers.
14-day product warranty
Is your item damaged, different or not working? If so, you are protected and can file a claim, the procedure is outlined below.
1. Within 14 days of receiving the product, please contact us with a photo or video explaining the problem and whether a refund or replacement is required.
2. If we need more information, we will review the claim and contact you.
3. If approved, we will refund or resend the item and you may also be asked to return the product.
Do I need to send the item back to Joyfeel?
Only need to return high value products. High value is determined by our service team and is usually around $70 or more. If it's not a very high value, then you don't need to return it and you can keep the defective product.
If we ask you to return the product, we will discuss with you the most cost-effective way to return and provide you with a complete description including our address. Upon receipt and inspection of the product, you will receive a full/partial refund.
Refund (if applicable)
Once we receive and check your return, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit card will automatically be applied to your credit card or original payment method within a certain number of days.
Please contact our Customer service at email@example.com to get the returned address.
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